CONTACT US

Opening hours
9:00 to 5:30 Monday - Friday
Closed Weekends, Bank Holidays and the Christmas period.

Email orders / enquiries
Customer Service (support@davekki.com)
(24/7 email support)

Telephone orders / enquiries
01945 232300
(9:00 - 5:30 Monday - Friday)

Head office address
D'Avekki Studios Ltd
Fleetwood
West End
Gorefield
Cambridgeshire
PE13 4PH

Purchased a download game?
If you paid using Paypal please check your Paypal email address for download instructions!

HELP & SUPPORT

If you've got a question, chances are you'll find the answer to it here. Or if you'd rather ask us directly, just get in touch. We're always happy to help!

Choosing a game
We sell a wide range of murder mystery games - see this handy guide for more details:
Our Games at a Glance

If you're not sure which game to choose, see:
Which is the Best Game For You?

Boxed vs download
We sell a range of boxed and downloadable games.
Boxed games are posted to you and contain everything you need to easily host your party with full colour invitations and professionally printed materials.
Downloadable games are supplied via email and still contain everything you need but you print the contents yourself. You can get access to a downloadable game instantly and the game is yours for life so you can print and play it as many times as you like.

Number of players
We have games for 2 players all the way up to 20 and everything in between - even odd numbers. There's a drop-down box at the top right of every page where you can search for games with the exact number of players you need.

If you're not sure how many guests you'll have, opt for a Murder Mystery Flexi-Party game - it'll work no matter who's there on the night.

Age ratings
Most of the murder mystery kits we sell are written for adults (18+). If you need something that's suitable for teens or polite company, these are the games we recommend:
Clean Games for Ages 12+

ORDERING AND DELIVERY

Payment
To make checking out as easy as possible, we use Paypal. If you don't have a Paypal account, don't worry - just choose the 'Pay with Debit or Credit Card' on the Paypal login screen and enter your details there. We use the delivery address provided by Paypal so please make sure this is where you want your game sent! We're also happy to take your order and payment over the phone.

Delivery of boxed games
Delivery to the UK and EU is FREE. We use Royal Mail First Class post within the UK and Royal Mail Airmail elsewhere. Guaranteed next day Special Delivery (UK only) can be added on the basket page. For countries outside the EU please see our Delivery page for shipping charges.

Returns
Ordered the wrong game? Not quite what you expected? No problems, just email us and we'll provide a freepost label for you to print out. We can also help you pick the perfect game in exchange or simply process a full refund when we receive your return.

Delivery of download games
Download instructions are sent automatically to your Paypal email address as soon as you've paid. If you don't have access to that email, please contact us and we can forward your download instructions to a different email address.

If you haven't received your download instructions within a few minutes of completing your order:
1. Please check your junk folder. Some spam filters (especially hotmail and gmail) really don't like our emails.
2. If it's not in your junk folder, please contact us. We get a copy of every email so we can quickly forward it on to you.

EU Customers: We are only able to supply download games to EU customers outside the UK via our Etsy shop - click here to visit shop.

TROUBLESHOOTING

Missing contents
Please check the contents of your boxed game as soon as you receive it and let us know if anything's missing. The sooner you do this, the more chance we have of getting a replacement to you before your party!

Downloading and burning film contents to DVD
If you've bought a download game which contains film evidence, you'll need to burn it to a disc before you can watch it. Please see this guide for full instructions or, if you're still stuck, get in touch and we'll do our best to help!