HELP & SUPPORT
If you've got a question, chances are you'll find the answer to it here. Or if you'd rather ask us directly, just get in touch. We're always happy to help!
Choosing a game
We sell a wide range of murder mystery games - see this handy guide for more details:
Our Games at a Glance
If you're not sure which game to choose, see:
Which is the Best Game For You?
Boxed vs download
We sell a range of boxed and downloadable games.
Boxed games are posted to you and contain everything you need to easily host your party with full colour invitations and professionally printed materials.
Downloadable games are supplied via email and still contain everything you need but you print the contents yourself. You can get access to a downloadable game instantly and the game is yours for life so you can print and play it as many times as you like.
Note: Buying a boxed game does not include a free version of the download game and vice versa, and whilst we supply lots of free downloadable content on our websites for everyone, you'll need to buy replacement character sheets
here.
Number of players
We have games for 2 players all the way up to 20 and everything in between - even odd numbers. There's a drop-down box at the top right of every page where you can search for games with the exact number of players you need.
If you're not sure how many guests you'll have, opt for a
Murder Mystery Flexi-Party game - it'll work no matter who's there on the night.
Age ratings
Most of the murder mystery kits we sell are written for adults (18+). If you need something that's suitable for teens or polite company, these are the games we recommend:
Clean Games for Ages 12+
ORDERING AND DELIVERY
Payment
To make checking out as easy as possible, we use Paypal. If you don't have a Paypal account, don't worry - just choose the 'Pay with Debit or Credit Card' on the Paypal login screen and enter your details there. We use the delivery address provided by Paypal so please make sure this is where you want your game sent! Sorry but we're unable to take your order and payment details over the phone.
Delivery of boxed games
Delivery to the UK is FREE. We use Royal Mail 24 within the UK and Royal Mail Tracked and / or signed for elsewhere. Guaranteed next day Special Delivery (UK only) can be added on the basket page. For countries outside the UK please see our
Delivery page for shipping charges.
Returns
Ordered the wrong game? Not quite what you expected? No problems, just let us know it's coming back, pop it in the post, and we'll refund on receipt. Games must be in retail condition unless otherwise agreed, and you'll need to pay return postage unless it's damaged or incomplete. We can also help you pick the perfect game in exchange or simply process a full refund when we receive your return.
Delivery of download games
Download instructions are sent automatically to your Paypal email address as soon as you've paid. If you don't have access to that email, please contact us and we can forward your download instructions to a different email address.
If you haven't received your download instructions within a few minutes of completing your order:
1. Please check your junk folder. Some spam filters (especially hotmail and gmail) really don't like our emails.
2. If it's not in your junk folder, please contact us. We get a copy of every email so we can quickly forward it on to you.
EU Customers: Your order will be manually processed and the files will be sent to you by email within 24 hours. For instant access to downloads, please order from our
Etsy shop instead.
TROUBLESHOOTING
Missing contents
Please check the contents of your boxed game as soon as you receive it and let us know if anything's missing. The sooner you do this, the more chance we have of getting a replacement to you before your party!
